Who pays the water rates?

Where a separate water meter and account is available, the tenant should pay for water usage. On our receipt of the water bill, we invoice the tenant for their exact usage.

Who pays for lawn and garden care?

Usually the tenant is responsible for lawn mowing and general garden care; however this can be negotiated at the start of the tenancy. Tree trimming, weed spraying and plant removal is usually the landlords responsibility.

Mould, whose problem?

The landlord should provide adequate ventilation for the house. Bathroom fans, secure window stays and dehumidifiers help reduce condensation and mould build up. You should use all of these methods if provided. Tenants should regularly air out the dwelling to help prevent any condensation build up.

Who maintains any listed chattels?

It is the landlord’s responsibility to ensure all chattels are properly maintained and in working order. If damage to any chattel is found to be willful by the tenant or due to the tenant’s negligence the tenant may be responsible.

Who looks after the swimming pool or spa pool?

This can be negotiated however we recommend that landlords employ the regular services of a pool specialist then incorporate the cost into the rent. NB: The law requires all spa and swimming pools be fully fenced. We recommend to all our property owners that they check with the local council to ensure that the pool meets these regulations before tenanting. As a tenant you should also check out the pool, its surrounds and its equipment.

Who pays for insurance?

The tenant is responsible for their own ‘home contents insurance’. Landlords are responsible for insuring the property including any chattels. We strongly recommend that your own contents are fully insured.

Can my property owner sell his/her rental property any time they like?

Unless specified at the start of the tenancy, the tenancy is considered to be “Long Term” i.e. 1-2 years. Significant compensation can be awarded to the tenant if the tenancy tribunal finds that a house was sold following an unreasonably short tenancy. If a property is sold when there is a fixed term tenancy in place, the tenants are entitled to stay on until the end of that term under the same conditions but clearly with a new owner.

How often can the rent be increased?

This is regulated by law to once every 180 days (six months) during a tenancy, however if the tenancy tribunal finds that a rent increase is unreasonable or in excess of normal market rent for the property, the Tribunal can make an order for you to re-adjust the rent. Quinoivc Mt Eden monitor rental market trends and provide regular rent review recommendations to owners. Property management issues and tenancy legislation can be complex; the preceding frequently asked questions are only a selection of the most commonly asked questions by landlords and tenants. Please ask your property manager for further information

When do I receive rental payments?

As we get paid, our owners get paid. The usual bank clearing timing for tenant automatic payments is up to 5 working days. We release funds to owners after the 5th working day.

When can a tenant be evicted if they are in arrears?

When a tenant is 21 days in arrears we can apply to the tenancy tribunal for an eviction. Obtaining an eviction order can take 2-3 weeks following an application.

How much is property maintenance likely to cost me?

This is usually determined by the age of a property and this varies significantly between properties. The Ministry of Housing suggests a possible rule of thumb is 0.5 to 1% of the property’s value per year.

How much vacant time per year should I expect?

We recommend that you budget for 2 weeks per annum.

I hear so many horror stories about bad tenants, what happens if my tenant doesn’t pay the rent?

To put it simply, we have a no payment, no tolerance’ policy. Tenants are contacted repeatedly beginning on day 1 of missing a rent payment to secure payment of a missed payment.
Quinovic Property Management has a thorough screening process of new tenants. This process has been refined to ensure only the best tenants receive our approval, and therefore very few problems arise.  We pride ourselves on excellent and open communication with tenants. This ensures that we can often pre-empt potential red flags before they arise and find a solution before non-payment of rent becomes a problem.

We have a very comprehensive follow up and reminder system to reduce arrears as much as possible including phone, SMS, email and letter based reminders as outlined in our written arrears policy.

I’ve found another real estate agent with lower fees, why should I stick with Quinovic?

The property management field has become very competitive in recent years. In their enthusiasm to win your business, many companies are prepared to drop their fees below industry standards. Your investment property could be one of the largest investments and it needs to be confidently managed. Wouldn’t you rather have a professional company who has confidence that their skill set will add value to your portfolio and reduce the risk of your investment? Our investors do, and they also refer many of their friends to us. These are investors who have struggled with cheaper versions of service that have ultimately cost them money, and are now some of our strongest advocates. They have peace of mind and complete management of their property.

Our core focus is ensuring our clients, you, are 100% happy and earning maximum returns while nurturing the tenant to ensure long term relationships that in turn add value to your property.