Maintenance, Repairs & Upgrades

Look out for our new Video series covering these questions around property maintenance. 

Some of the most important questions we get asked on a regular basis is around maintenance, repairs and upgrades.

  • How does Quinovic Mt Eden oversee maintenance at my property?
  • Can I personally look after all maintenance and repairs?
  • Can I refurbish or upgrade my property during a tenancy?
  • What constitutes an emergency? (In regards to a tenant complaint or emergency callout situation)

A smooth & long tenancy with limited vacancies and issues is a primary goal with every property we manage. Keeping this as our focus while keeping the rent at the highest fair and reasonable amount helps us deliver our exceptionally high occupancy rates and in return solid rental yields for our clients.

To achieve this we all need the property and its facilities to be maintained to a high level.

Realistically this sometimes cannot be achieved, particularly with older properties which require more maintenance than newer properties.

As a landlord you need a clear understanding with both your tenant and property manager that all maintenance issues will be attended to promptly and all emergencies will be dealt with immediately.


How does Quinovic Mt Eden deal with maintenance?

We have a range of trades people that we have worked with for a number of years and who understand rental property maintenance time restraints and budgets. They know if they do the work on time and within the budget they are going to get paid and have a long standing relationship with us.

Our goal is always to get the work done quickly, effectively and at the least possible cost while maintaining a good relationship with our tenants – who are paying the rent. We understand tenants also have busy personal and work lives and we need to work with them very closely to ensure we continue our reputation of having one of the longest average tenant stays in the market.


Can I personally look after all maintenance and repairs?

Yes. Our services are modular in that if you decide you would rather continue using your existing maintenance team, tradesmen or look after all maintenance yourself we can work in with you and relay all tenant concerns or issues directly.

Can I refurbish or upgrade my property during a tenancy?

Yes and No. It really depends on what you want to do and how accommodating the tenants are with the required works. Its almost always better to just wait to do any large refurbishments in-between tenancies. This can usually be arranged to good effect and to the benefit of all concerned. Landscaping, replacement of flooring, hanging new blinds, light fitting replacement can all be planned well in advance. The painting of rooms can also be planned and ready to go.  With good planning you can minimise the vacancy period on your property allowing just a few days between tenancies when all this work can be carried out quickly and effectively without disrupting tenants.  

In certain circumstances the tenants will be more than happy to accommodate some disruption if they reap the rewards of the new kitchen, bathroom or carpets for example.

What constitutes an emergency? (In regards to a tenant maintenance complaint or emergency callout situation)

Our team are professionals at what we do and can quickly run through a series of questions to quickly diagnose if the problem is an emergency or if it can be dealt with between working hours. We also have a document that each tenant is given when they sign up which helps identify issues and identifies their severity. Read here

We do this because many people arent aware of simple fixes or patches to common maintenance problems in a home and don’t understand the heavy cost to the Landlord for an after hours callout. If identified as an emergency and before we call out any after hours tradesmen to repair or resolve an issue whether it is a leaking or burst hot water cylinder or dangerous electrical points we make sure to walk the tenant through steps to safely isolate the problem to reduce further damage or risk to themselves or the home.

For any related questions that you might have, feel free to contact Quinovic Mt Eden 09 373 5400 who have 28 years’ experience managing properties all the way from the Bombay Hills to Warkworth.