Before calling or emailing your property manager know whether your issue is low, moderate or high in urgency.

  • High Urgency: Needs immediate attention/callout
  • Moderate Urgency: Needs quick attention but not an immediate callout
  • Low Urgency: Worth noting to the landlord but not serious or a risk to personal safety or the homes integrity.

EXAMPLES OF HIGH URGENCY REQUESTS: IMMEDIATE RESPONSE

EXAMPLES OF MODERATE URGENCY REQUESTS: IN A TIMELY MANNER

  • Appliances not working- If provided by the landlord
  • Clogged or broken gutters
  • Clogged or slow shower or sink drain
  • Interior light stop working- Not just the bulb burning out. The actual light fixture is not working.
  • Insects, pests or infestations of any sort if within the first 3 months of the tenancy. After the first 3 months of your tenancy any infestations become a tenant responsibility to remedy. (We still require to be notified)

 

EXAMPLES OF LOW URGENCY REQUESTS: TIME IS NOT OF THE ESSENCE

  • Cracked Tiles, worn carpet etc
  • Grout or sealant wearing out or coming up
  • Damaged Flooring That Does Not Create a Walking Hazard- Tear in carpet/stain in carpet/hardwood floor needing repair/saddle coming up
  • Running Toilet (This may become “Moderate in Urgency” if large leak and consistent)
  • Curtains hanging off the rail
  • Small cold water tap leaks (This may become “Moderate in Urgency” if large leak and consistent)
  • Cabinet doors hanging off hinges
  • Minor holes in walls

REPAIRS WHICH TENANTS ARE RESPONSIBLE FOR:

  • Replacing batteries in smoke alarms.
  • Removal of garbage and waste from the property including lawn clippings if you are responsible for cutting.
  • Damage caused by the tenant or the tenant’s guests: You can repair this damage but must check in with your property manager first.

WHAT TO DO WHEN YOU HAVE A MAINTENANCE ISSUE!

  1. Determine the severity
  2. If “Urgent” call 09 373 5400 immediately
  3. All “Moderate” or “Low” take photos if possible and email with a full description of the issue to [email protected]