Before calling or emailing your property manager know whether your issue is low, moderate or high in urgency.
- High Urgency: Needs immediate attention/callout
- Moderate Urgency: Needs quick attention but not an immediate callout
- Low Urgency: Worth noting to the landlord but not serious or a risk to personal safety or the homes integrity.
EXAMPLES OF HIGH URGENCY REQUESTS: IMMEDIATE RESPONSE
- Burglaries or alarms going off
- Structural issues
- Lack of hot water (Read here first – “What to do if you don’t have hot water”)
- (Most) Leaks in the property
- Clogged or leaking toilet or sewage lines
- Smell of gas
- Lights, sockets or electrical appliances sparking or surging
- Safety issues including doors or windows that do not lock
- Lack of electricity (Read here first “What to do if I have no power”)
EXAMPLES OF MODERATE URGENCY REQUESTS: IN A TIMELY MANNER
- Appliances not working- If provided by the landlord
- Clogged or broken gutters
- Clogged or slow shower or sink drain
- Interior light stop working- Not just the bulb burning out. The actual light fixture is not working.
- Insects, pests or infestations of any sort if within the first 3 months of the tenancy. After the first 3 months of your tenancy any infestations become a tenant responsibility to remedy. (We still require to be notified)
EXAMPLES OF LOW URGENCY REQUESTS: TIME IS NOT OF THE ESSENCE
- Cracked Tiles, worn carpet etc
- Grout or sealant wearing out or coming up
- Damaged Flooring That Does Not Create a Walking Hazard- Tear in carpet/stain in carpet/hardwood floor needing repair/saddle coming up
- Running Toilet (This may become “Moderate in Urgency” if large leak and consistent)
- Curtains hanging off the rail
- Small cold water tap leaks (This may become “Moderate in Urgency” if large leak and consistent)
- Cabinet doors hanging off hinges
- Minor holes in walls
REPAIRS WHICH TENANTS ARE RESPONSIBLE FOR:
- Replacing batteries in smoke alarms.
- Removal of garbage and waste from the property including lawn clippings if you are responsible for cutting.
- Damage caused by the tenant or the tenant’s guests: You can repair this damage but must check in with your property manager first.
WHAT TO DO WHEN YOU HAVE A MAINTENANCE ISSUE!
- Determine the severity
- If “Urgent” call 09 373 5400 immediately
- All “Moderate” or “Low” take photos if possible and email with a full description of the issue to [email protected]