Tenants

Maintenance - Troubleshooting - Whats Available - FAQ

NO ELECTRICTY

Check with a neighbour to see if they have power, if both units are without power please phone the your power company to check if there is in outage. Check your fuse box as there may have been an overload and the fuse may need re-setting. Test the appliance you are using in another power point to isolate if it is the power point or the appliance that is faulty.

NO HOT WATER – ELECTRIC HOT WATER CYLINDER

Have you paid your account? Check that the hot water cylinder is switched on at the power point. Check the fuse in the meter box? Has someone turned off the fuse by mistake or has the fuse blown? Check that the water supply tap to the hot water cylinder is turned on.

NO HOT WATER – GAS HOT WATER SYSTEM

Have you paid your account? Check to see if your pilot light has gone out. Some units can be easily re-lit – others may require a tradesperson. Check for mains gas supply, is the gas turned on at the main? If using bottle gas supply, check to see if the gas bottle are empty? If so, contact the gas company and arrange to refill the gas bottles.

CLOTHES DRYER NOT WORKING

Check the clothes dryer electricity supply switch is turned on at the wall and the plug is securely pushed into the power point. Check the fuse in the fuse/meter box.

Check to see if the filter needs cleaning out as some dryers can automatically shut down due to overload of lint in the filter. Check that the door is closed properly

WASHING MACHINE NOT WORKING

Check the washing machine water taps are turned on at the wall. Check the washing machine switch is turned on at the wall and the plug is securely pushed into the wall socket. Check the fuse in the fuse/meter box. Check that the lid/door is closed properly. If the machine has stopped half way through a cycle, make sure that the machine is not overloaded or out of balance by re-arranging the items evenly in the machine.

LIGHTS OR POWER POINTS NOT WORKING

Check and replace the light bulb. Check the fuses in the fuse/meter box

OVEN OR STOVE ELEMENT NOT WORKING

Check the house fuse/meter box as if there has been an overload, the fuse may need to be reset.

Check the oven switch on the wall has not been turned off by mistake.

SINK OR SHOWER IS BLOCKED

If the problem is that the sink is taking a long time to drain away, please try the following: Pour hot water down the sink or use a drain cleaner such as ‘Drano’ to try to free the blockage. Please note that if you have caused the blockage, you are responsible for the cost of unblocking it.

REDUCING / MINIMISING MOULD

Excess moisture indoors can also be caused by condensation. Condensation forms when the air indoors can’t hold any more moisture. Cooking, showering, drying clothes indoors and even breathing without adequate ventilation can all cause excess moisture. Droplets can form on indoor surfaces such as mirrors, windowsills and on walls, particularly when they’re cold.

You can help prevent the buildup of condensation by:

  1. Putting lids on saucepans, drying washing outside and avoiding using paraffin or bottled gas heaters.
  2. Opening the bedroom window for 15 minutes each morning.
  3. Heating your home a little more.
  4. Ventilating rooms regularly and leaving doors open to allow air to circulate, unless you’re cooking or showering.
  5. If you’re cooking – opening the window, putting the fan on and closing the door of the room you’re in.
  6. If you’re showering or bathing – closing the door and leaving the fan on for ten minutes after you’ve finished
  7. Opening all windows for 15 minutes each morning.

 

Removing mould

Using a product like ‘Mould Killer’ can be used to effectively remove the mould on most surfaces.

For more details click on the video link below: Removing mould video

To make a booking just select the property you are interested in by clicking the “Book Viewing” button and fill in the form.

WHAT DO I NEED TO PAY BEFORE I MOVE IN?

Generally, you will need to pay 4 weeks bond and 1 week in advance. All payments are due upon signing.

 

WHEN WILL MY BOND BE REFUNDED?

Your bond will be refunded once we have completed a property inspection and any work required has been completed and paid for. Be aware that the bond is not to be used to pay your last few weeks of rent and that you must keep paying your rent through to your last day in the property.

PAYING YOUR RENT

Payment is by automatic payment usually once per week to our nominated bank account. We require a single payment from groups of tenants rather than multiple smaller payments. Please ensure you include the supplied property reference so that we can correctly attribute your rent to you.

WHAT HAPPENS IF SOMETHING NEEDS TO BE REPAIRED?

If you have an urgent maintenance request where a property or person is in danger of damage or injury, please phone  09 373 5400 to be directed to the emergency agent on call. If the maintenance issue is not an emergency then you can either email [email protected] or submit our online maintenance form above. Please include photos with your email and a clear description of the issue. Please note that fair wear and tear during your stay is expected, but you are responsible for any damage to the property beyond this.

It is the tenant’s responsibility to:

  • Replace any blown light bulbs with similar quality bulbs throughout the property.
  • Replace smoke alarm batteries when needed.
  • Replace fuses if blown.
  • Replace cracked or broken windows and screens (unless the incident is reported to police as a break in or vandalism).
  • Maintaining gardens and lawns unless it has been specifically excluded in the lease.

WHAT HAPPENS IF YOU LOCK YOUR KEYS IN THE PROPERTY?

You can sign out and collect a key from the office within business hours (Monday – Thursday, 9am – 5pm and Friday 9am – 4pm).

HOW OFTEN IS THE PROPERTY INSPECTED?

Your property will be inspected at least four times a year, we will contact you and give you at least 48 hours’ notice of the inspection.

BREAKING OR ENDING YOUR LEASE

If you are in a fixed term tenancy and you want to end it early there is a possibility we could help you. If we can find another suitable tenant(s), we may be able to come to an arrangement with you. This will most likely involve you paying for any administration and advertising costs associated with finding the new tenant(s) for the property. Until a new tenant(s) is found you will be liable for the rent.

Periodic term tenancy (e.g month by month) If you have a periodic tenancy, 21-days notice in writing in required to vacate the property. If one tenant gives notice to vacate, we will assume all tenants want to vacate the property and that all tenants are in agreement.

All keys, access cards, and garage door openers will be due at the office by close of business that day or at 9am the following

DO I NEED CONTENTS INSURANCE?

Yes, you will need contents insurance. The owner’s insurance does not cover your personal contents for loss or damage.

SOME OF MY DETAILS HAVE CHANGED?

Please let your property manager know by email of any changes to your contact details or personal circumstances.

NOISY NEIGHBOURS

If at any stage you have a problem with noisy neighbours, please call Noise Control. It is a 24 hour service run by the Auckland City Council. Their 24 hour telephone number is 09 301 0101  and then email our office with details the next working day: [email protected]

WHAT HAPPENS IF SOMETHING NEEDS TO BE REPAIRED?

If you have an urgent maintenance request where a property or person is in danger of damage or injury, please phone on 09 3735400.

All other maintenance requests must be requested online.